Privacy Policy

Who We Are

H Potter & Son

35 High Street, Wombwell, Barnsley, South Yorkshire, S73 8HB

01226 757411
[email protected]

Information We Collect

Depending on how you use our website, we may collect and process:

• Your name, email address and telephone number
• Your billing and delivery address
• Account information, if you create an account
• Details of orders you place with us, including products purchased and order history
• Payment and transaction information. Card payment details are processed securely by our payment provider and are not stored directly by us, where applicable
• Technical information such as your IP address, browser type and device information
• Information collected through cookies and similar technologies, subject to your cookie preferences

How We Collect And Use Your Information

We collect personal information when you place an order, create an account, contact us, use our website or interact with features such as our cookie preferences.

We use your personal information for a number of purposes, including: -

• Processing and fulfilling your orders - this is necessary to perform our contract with you.
• Managing your customer account - this is necessary to provide the services you have requested.
• Responding to enquiries - we use your information to respond to questions or requests you send to us.
• Maintaining financial and transaction records - where necessary to comply with our legal obligations.
• Protecting our website, customers and business from fraud or misuse - where necessary for our legitimate interests.
• Website analytics - where you have consented to the use of analytics cookies.

Where we rely on your consent, you can withdraw that consent at any time by changing your cookie preferences or contacting us.

Technical Information and IP Addresses

When you visit or use our website, certain technical information may be collected automatically, including your IP address, browser type and device information. We may use this information to operate and secure our website, prevent fraud, troubleshoot technical issues and maintain appropriate records relating to orders and customer accounts.

How We Store Your Information

Your information is securely stored on our systems.

We only retain personal information for as long as necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

Order and transaction records may be retained for longer where required for accounting, tax, fraud prevention or legal purposes. Other information, such as customer enquiries, will be securely deleted when it is no longer required.

Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to provide our services, including:

• Payment providers who securely process payments
• Website hosting and IT service providers
• Email service providers
• Analytics providers, where you have consented to analytics cookies
• Professional advisers, regulators or authorities where required by law

We only share personal information where necessary and require appropriate safeguards to be in place.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or 01226 757411 if you wish to make a request.

Tell people about their data protection rights. Their rights will differ depending on your lawful basis for processing, so once you know this then you can select the relevant sections from the text in the template below to include in your Privacy Notice. The lawful basis page of our Guide to the GDPR has a useful table that shows the varying rights that apply depending on the lawful basis.

How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or 01226 757411.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Cookies

Cookies are small files stored on your device when you visit websites. We use cookies to enhance your browsing experience and monitor the performance of our website. You can choose to accept or reject different types of cookies depending on your preferences.

Your Choices

When you first visit our website you will see a cookie banner asking whether you wish to accept or reject cookies.

• If you accept cookies, the analytics cookies (such as those from Google Analytics) will be enabled, providing a more customised experience.
• If you reject cookies, Google Analytics will still collect basic data without storing cookies, but no detailed analytics will be available. The non-tracking cookies that are strictly necessary for the website to function will still be used during your session.

You can change your preferences at any time by clearing your cookies or by adjusting your browser settings. For more detailed information on cookies, please visit AboutCookies.org.

Cookies used by this website